Refund policy
Written before the first charge, so you can read it before there is anything to refund. Nothing on stub.cafe takes payment today.
Digital files and packs
If a paid file was not delivered, cannot be opened, or does not match the preview you approved, we refund it in full. Ask within 30 days with the order id. Because you see the exact output before paying, we do not refund a file that matches its preview simply because you changed your mind, but we will always listen.
Subscriptions
Cancel at any time from your account; the plan runs to the end of the paid period and does not renew. The renewal date is shown before you subscribe and on every invoice. If a renewal was charged after you cancelled, we refund it.
Tickets issued for your event
Ticket packs are consumed as tickets are issued. Unused issuance is refundable within 30 days of purchase. Issued tickets are your records; revoking a ticket does not restore pack credit.
Ticket exchange (if it opens)
Buyer refunds on a failed or reversed transfer, and on event cancellation, will follow the organizer agreement and the payment processor's rules, stated on the listing before purchase. We will not describe any holding of funds as escrow unless it legally is.
Physical prints (if offered)
Quotes will show production, postage and the return and lost-parcel terms before you pay. Damaged or lost shipments are reprinted or refunded.
How to ask
Email [email protected] with the order id. We reply within five working days and refund to the original payment method.